If you have questions, concerns or complaints you can contact us by e-mail at email@example.com or by postal mail to the address below: Privacy Questions CivilGEO Engineering Software 8383 Greenway Blvd, 6th Floor Middleton, WI 53562 USA
CivilGEO complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. CivilGEO has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit https://www.export.gov/safeharbor/ In compliance with the US-EU and US-Swiss Safe Harbor Principles, CivilGEO commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy statement should first contact CivilGEO:
by e-mail at
by postal mail to
Privacy Questions CivilGEO Engineering Software 8383 Greenway Blvd, 6th Floor Middleton, WI 53562 USA
We have further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, JAMS, in accordance with the JAMS International Mediation Rules. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by CivilGEO, please visit the JAMS web site at www.jamsadr.com for more information and to file a complaint.
We collect information that identifies you when you
We may collect your name, company name, email address and other contact information, a profile image (which may be a picture of you), or payment information. Sometimes we collect other information that does not identify you, like your job title, industry or interests. Some information is required, and other information is optional. For student and education versions of our applications, we may require information to confirm your eligibility. For our customers who make purchases through our channel partners or ecommerce providers, we will receive personal information about you from these companies so that we can have an accurate record of applications to which you have access. To help keep our databases current and to provide you with more relevant content, experiences and offerings, we may combine information you give us with information from public sources and trustworthy companies (such as our resellers and ecommerce providers, and business contact databases), all in accordance with applicable law. For example, these sources can tell us about the company size and industry of our business customers, and also help us maintain the accuracy of our databases.
When you activate a CivilGEO desktop application, we collect information about your system, the desktop application you are activating, and the application (product) serial number. Some of our applications include features that connect to our servers and let you install updates to the application. We may keep track of information such as whether the update was successful or not.
Our websites or applications may collect usage information so we can manage our agreement with you or the company, organization or institution through which you receive access – for example, so we know how much to charge based on amount of use, or when the limit of the services paid for has been reached. You can get more information by reading the terms of service or software license agreement that applies to the applications you are using, and by talking to your license or contract administrator. Some of our websites and applications include specific data collection programs. Depending on the website or application, this information may or may not be associated with your personal information. You can learn more about specific programs, as well as your choices about how we use this information.
Some technology enables advertising to be temporarily uploaded onto your mobile device and replaced while you are online. We do not actively share personal information with our Ad Partners or third party advertisers for their direct marketing purposes unless you give us your consent. Our Ad Partners deliver ads for us and may combine the information collected or obtained from us with other information they have independently collected from other websites and/or other online or mobile products and services relating to your browser’s activities across their network of websites. Please note that if you choose to click on an ad or participate in promotions of any third-party advertisers via an ad that appears in our application, this is solely between you and the advertiser and your participation is subject to the terms and conditions associated with that ad or promotion.
Some of our websites and applications may allow you to sign in using a social networking platform account (such as Facebook, Google+ or Twitter). Social sign-on features may make creating an account with us faster for you by pre-populating our registration or user profile form with information you provided to the social networking platform. The first time you use a social sign-on service, the social media platform typically explains what information will be shared with us. Also, we have pages on many social networking platforms where you can visit and communicate with us. We may collect information when you visit our social networking pages. We will use this and social sign-on information for the purposes described in this privacy statement. Be sure to review the privacy and data usage policies of any social networking platform you use to learn more about its personal information practices and your options.
Some CivilGEO websites and applications are intended for general audiences. However, we do not knowingly collect any personal information from children aged 12 years old and under. In some jurisdictions, notification, prior written permission or other verifiable parental consent may be required of a parent or guardian for children from 13 to 17 years of age. No information should be submitted nor posted to CivilGEO websites or applications by children 12 years old or under.
Some of our websites and applications allow you to post “likes,” comments, profile information (including profile images), videos, photographs, images, design files, and other content for others to see. In some cases you can limit who can view or access information and content you post. In other cases, the information and content might be available to registered members of the application or website, or even to the general public. We urge you to be careful and thoughtful when deciding to disclose personal information, or any other information, on our applications and websites. If you are posting information you to not want to be disclosed publicly, make sure you are using a website or application that allows you to control who sees information you have posted. Please note that in some of our application and website forums, your name, user name, profile image, or email address may be posted along with any message you post. If you choose to share personal information in this way, the access limitations, security protocols and other commitments in this privacy statement will not apply to the information shared. For information about how to access or remove personal information or content you share, read the information access, controls and choices section. For some websites or applications, we may allow access to certain content that you have shared publicly, including personal information, through an application programming interface (API).
We store personal information and data files associated with you on CivilGEO servers and servers of companies we hire to provide services to us. This information may be stored in the United States and in other countries where CivilGEO operates, and in countries where our service providers who help us run our business operate. Please see the sharing with third parties section for more information about our practices and requirements we place on service providers. If you are in the European Union, Switzerland, or other regions with laws governing data collection and use, you agree to the transfer to, and processing and storage of your personal information in the United States and other countries, the privacy laws of which may be considered as being less strict than those of your region. This consent applies in addition to other legal grounds for transfer, processing and storage of your personal information, such as for contract fulfillment purposes. We will keep personal information about you only as long as we need it:
For example, some laws and regulations may require us to retain certain transactional data. We take reasonable measures to destroy or permanently de-identify personal information in a secure manner when it is no longer required. For example, when the information is printed on paper, we take reasonable measures to delete or destroy it by shredding or incineration; where the information is stored electronically, we use technical means to render the information unusable.
We use information about you in a number of ways, including:
We may share information about you with companies, contractors and agents that help us to run our business. These companies, contractors and agents provide services to us like fulfilling orders, sending emails to you on our behalf, delivering customer support, and processing payments. They will have access to some of your information, limited to what they need to have to provide services. We require these companies, contractors and agents to agree to use reasonable safeguards to protect information about you. They are not allowed to use the information collected by us for their own purposes. We may also share information about you:
We use a combination of administrative, technical and physical security controls to help protect your personal information from unauthorized access, use, or disclosure. However, despite our efforts, no security controls are 100% effective, and we cannot completely ensure or warrant the security of your personal information.
For trial, preview or beta applications your limited or full participation in an in-application analytics program may be a condition of receiving access to those products. Please review the applicable terms of service, license agreement and any specific privacy or data collection notice attached to a given application for more details. If you do not wish to participate please do not use these products.
You will be asked if you want to send in error reports, wither through our Customer Error Reporting program or an application specific error reporting program. In each case, a dialog box will appear in-application, and you will be told what information the tool will collect, how it will be sent to us, and any other relevant information about the tool or its use. You must choose to send us the report.
CivilGEO customers may invite you to participate in a customer-specific site of an application. The customer site administrator manages these invitations, and requests to change or update information you provided when registering should be directed to that site administrator. CIVILGEO ACTS ONLY AS A SERVICE PROVIDER TO OUR CUSTOMERS IN CONNECTION TO THESE APPLICATIONS, AND IS NOT RESPONSIBLE OR LIABLE FOR THE USE AND/OR DISCLOSURE OF PERSONAL INFORMATION ABOUT YOU BY SUCH CUSTOMERS.
We may update this privacy statement from time to time. Check the “last updated” section at the top of this privacy statement to see the last time the privacy statement was changed. If we decide to make changes to our privacy statement on a forward going basis, we will tell you and other users by placing a notice on www.civilgeo.com and/or by sending you a notice to the e-mail address (if any) we have on file for you. We may also give you notice through our applications and on our other websites. You should periodically check www.civilgeo.com, our other websites and this Privacy Statement for updates. Your continued use of our applications and websites constitutes your agreement to this privacy statement. For changes to this privacy statement that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will obtain your consent before implementing the change. Please contact us if you have questions.